We would like to use our 10th anniversary as an opportunity to show you the Krones.shop from a different angle. It not only simplifies the ordering of spare parts, but also offers you numerous digital services.
In addition to proven service offers such as stock-keeping package and upgrades, we would now like to introduce you to three specific services: Krones eCat, 3D printing and track & trace.
Best things first: As a registered customer, you will find the eCat - our electronic parts catalogue with all documentation and circuit diagrams - in the Krones.shop. This gives you an insight into all loaded customer machines, including bills of materials. With the online eCat, you can put parts into the Krones.shop cart and complete your spare parts order with ease.
As part of our 10th anniversary celebrations, we have optimized eCat and provided it with a whole new look:
Do you have an emergency and need to access spare parts quickly without long machine downtimes and waiting times? In the Krones.shop you have the option of printing spare parts directly from your 3D printer using "Rapid Part on Demand". You can manage your print jobs with ease in the “Digital Warehouse” area. In this section, you will find out why you should choose our 3D printing solution.
So now you have ordered your parts from Krones - either by telephone, Krones.shop, e-mail or another ordering method. It is clear that you would like to know where they are and track your delivery. This is very easy with our track & trace solution! For many deliveries, Krones.shop provides the option of viewing deliveries and the corresponding package contents in the order history. You can find information regarding the tracking of your orders in the following.
We have already presented you with three important services. However, the Krones.shop obviously also has many more attractions. We are constantly working on improvements and developing new services to make your day-to-day work easier and ensure that your daily tasks are processed quickly and clearly.
Stay tuned!
If you need training on our services, you can easily book a free webinar with a Krones expert here.
